Sales Engineer - Pump Division

Job Summary

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Essential Duties and Responsibilities

As part of the Sales team, the Sales Engineer is responsible for managing and increasing Pyrotek’s sales of technical products and solutions and working closely with the Pumps division to develop and sustain long term mutually beneficial relationships with existing and new customers. Provides technical expertise and support to the customers.  

Two (2) positions open to support the following territories:

• Serving customers in Ohio, Indiana, Kentucky & surrounding areas.
• Serving customers in Arkansas, Tennessee, North Carolina, Alabama & surrounding areas.

Essential Functions/Responsibilities

• Establish, grow, and enhance sales accounts, by:
  • Appropriately creating a working relationship with customer base that meets/exceeds expectations.
  • Effectively negotiating pricing, minimum order quantities and stocking agreements with vendors, suppliers, and customers; communicate changes internally for customer demands.
  • Promptly providing technical support to customers by collaborating internally and ensuring positive resolution.
  • Soliciting sales of new or additional products via telephone or in person, and preparing, pricing, and presenting quotations; set final new prices, margins, and quotations for new products or services.
  • Continuously maintaining awareness of competitors’ activities and employ counter measures to beat or contain competitor efforts.
  • Prospecting new customers, and preparing, pricing, and presenting quotations.
  • Correctly developing and preparing customer stocking agreements and submitting to Supply Chain Team for final review prior to customer signing. 
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned division(s)/products, by:
  • Setting final new prices, margins, quotations on new products or services.
  • Establishing positive working relationships with the customer by fielding territory customer calls, handling orders and responding to customers in a timely and efficient manner.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
  • Drafting and pricing quotes, gathering data, preparing reports and/or presentations.
  • Regularly visiting customers at their facilities for the purpose of selling, building customer rapport, and/or training.
• Research and address all customer problems and requests, including defining best products as a solution.
• Field and resolve customer complaints concerning billing or products, and document accordingly and timely; initiate RMA’s/customers credits, as needed.
• Partner with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.
• Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. 

Qualifications

Education/Experience

Bachelor’s degree in business, engineering, or a related technical sales discipline preferred, plus five (5) years of interrelated work/sales experience in a technical or process related industry.

Knowledge/Skills/Abilities

Customer Service. Passion for providing a high level of customer service and executing business development activities. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond timely to requests for service and assistance.  Ability to consistently meet timelines and commitments.

Business Acumen.  Ability to build relationships and sell technical solutions in an industrial setting.  Demonstrated understanding of business implications of decisions.  Adept at balancing profitability and customer sustainability and growth by pricing products and services accordingly.  Demonstrated knowledge of industry, market, and competitors.  Ability to identify external threats and opportunities and institute and adapt strategies based on the organization’s strengths and weaknesses, the competitive environment and changing conditions.  Affinity for setting and achieving challenging goals.  Proven record of persistence and overcoming obstacles. Desire to measure self against standard of excellence.  Willingness to take calculated risks to attain goals.

Technical Skills.  Strong mechanical aptitude.  Ability to quickly assess product functionality, identify potential problems and find solutions.

Core Business Skills. Ability to exercise sound judgement and discretion in handling of proprietary and confidential information.  Ability to work independently, without significant direction and to use resources effectively to “figure it out”.  Strong critical thinking skills, judgment and keen attention to detail and accuracy.  Exceptional prioritization, time management and organizational skills.  Ability to write routine reports and correspondences. Ability to work within an approved budget.  Experienced in developing and implementing cost-saving measures. Accomplished in contributing to revenue and profitability. Ability to utilize organizational resources to align work with strategic goals. 

Core People Skills. Ability to positively interact and work collaboratively with diverse group of people at all levels of the organization. Genuine with high ethical standards and values and personal integrity and honesty.  Ability to apply a large measure of common sense to a variety of situations.

Computer/Applications Skills. Proficient computer skills using a variety of software applications systems.  Working knowledge of Microsoft Office Products, Power Bi, Visual, and ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) Systems.

Communication Skills. Ability to speak clearly and persuasively in person or over the phone in positive or negative situations. Able to listen and obtain clarification and respond well to questions.  

Travel. Ability to travel to customer facilities up to 60%, primarily domestic. Ability to maintain motor vehicle driving record in good standing, as defined by Pyrotek’s driving record requirements.  

Physical/Sensory Requirements
The following physical activities described here are representative of those required by a Team Member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment
Generally, work within an office and manufacturing environment, with exposure to fumes or airborne particles, a moderate level of noise, and moving mechanical parts such as overhead cranes, vibration and moving vehicles. Personal Protective Equipment (PPE) such as approved footwear, respirators, and safety glasses/goggles, may be required.

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Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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