Sales Engineer (Flat Glass) - Remote

Job Summary

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Essential Duties and Responsibilities

As part of the U.S. Glass Sales team, the Sales Engineer is responsible for managing and increasing Pyrotek’s sales of technical products and solutions to core customers and working closely with the technical sales team to develop and sustain long term mutually beneficial relationships with Pyrotek’s Glass customer base.

This position will work remotely, with the main sales territory being Southeast-Southwest USA, with the ideal candidate residing in this region. 

Essential Functions/Responsibilities

• Establish, grow, and enhance sales accounts, by:
  • Appropriately creating a working relationship with customer base that meets/exceeds expectations.
  • Effectively negotiating pricing, minimum order quantities and stocking agreements with vendors, suppliers, and customers; communicate changes internally for customer demands.
  • Promptly providing technical support to customers by collaborating internally and ensuring positive resolution.
  • Soliciting sales of new or additional products via telephone or in person, and preparing, pricing, and presenting quotations; set final new prices, margins, and quotations for new products or services.
  • Continuously maintaining awareness of competitors’ activities and employ counter measures to beat or contain competitor efforts.
  • Prospecting new customers, and preparing, pricing, and presenting quotations.
  • Correctly developing and preparing customer stocking agreements and submitting to Supply Chain Team for final review prior to customer signing. At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
  • Meeting/exceeding sales and gross profit targets for assigned territory.
  • Actively strategize with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned division(s)/products, by:
  • Setting final new prices, margins, quotations on new products or services.
  • Establishing positive working relationships with the customer by fielding territory customer calls, handling orders and responding to customers in a timely and efficient manner.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
  • Drafting and pricing quotes, gathering data, preparing reports and/or presentations.
  • Regularly visiting customers at their facilities for the purpose of selling, building customer rapport, and/or training.
  • Research and address all customer problems and requests, including defining best products as a solution.
  • Field and resolve customer complaints concerning billing or products, and document accordingly and timely; initiate RMA’s/customers credits, as needed.
  • Partner with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.
  • Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. Ensure travel expense reporting is accurate and timely manner.

 

Qualifications

Education/Experience

Bachelor’s degree in business, engineering, or a related technical discipline, plus five (5) years of interrelated work/sales experience in a technical or process related industry.

Experience within the flat glass industry, and with bending, tempering, or manufacturing flat glass, a plus.

Knowledge/Skills/Abilities

• Customer Service. Passion for providing a high level of customer service and executing business development activities. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond timely to requests for service and assistance.  Ability to consistently meet timelines and commitments. able to organize, contact, confirm and book complex trips, to multiple customers, in order to cost -effectively maintain and grow the customer relationship.
• Business Acumen.  Ability to build relationships and sell technical solutions in an industrial setting.  Demonstrated understanding of business implications of decisions.  Adept at balancing profitability and customer sustainability and growth by pricing products and services accordingly.  Demonstrated knowledge of industry, market, and competitors.  Ability to identify external threats and opportunities and institute and adapt strategies based on the organization’s strengths and weaknesses, the competitive environment and changing conditions.  Affinity for setting and achieving challenging goals.  Proven record of persistence and overcoming obstacles. Desire to measure self against standard of excellence.  Willingness to take calculated risks to attain goals.
• Core Business Skills. Strong critical thinking skills, judgment and keen attention to detail and accuracy.  Exceptional prioritization, time management and organizational skills.  Ability to write routine reports and correspondences. Ability to work within an approved budget.  Experienced in developing and implementing cost saving measures. Accomplished in contributing to revenue and profitability. Ability to utilize organizational resources to align work with strategic goals. 
• Computer/Applications Skills. Proficient computer skills using a variety of software applications systems.  Working knowledge of Microsoft Office Products, Power Bi, Visual, and ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) Systems.
• Travel. Ability to travel to customer and Pyrotek facilities up to 50%. Regular overnight travel required. U.S. Passport or ability to obtain.

Physical/Sensory Requirements
The following physical activities described here are representative of those required by a Team Member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment
Generally, work within an office and manufacturing environment, with exposure to fumes or airborne particles, a moderate level of noise, and moving mechanical parts such as overhead cranes, vibration and moving vehicles. Personal Protective Equipment (PPE) such as approved footwear, respirators, and safety glasses/goggles, may be required.

Applicant Privacy Notice

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Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

California residents please take a moment to review our California Resident Applicant Data Collection Notice